Question 1

Is there a setup fee?

Accepted Answer

No. There is no setup fee on any plan.

Question 2

Can I try the platform before paying?

Accepted Answer

Yes. We deploy your project on a beta site so you can test your website and check the overall functionality. Billing only starts when you decide to go live.

Question 3

Do you offer a discount for paying annually?

Accepted Answer

Yes. Pay for 12 months in advance and you get 2 extra months free.

Question 4

Are supplier, GDS or payment gateway charges included?

Accepted Answer

If you use our suppliers, there is no separate cost, and our suppliers are ATOL and ABTA protected. If you choose your own GDS or your own payment gateway, the charges from that GDS or payment gateway are not included in our fees.

Question 5

Do you offer API access?

Accepted Answer

Yes. API access for all our products is £999/month.

Question 6

Is VAT added to the price?

Accepted Answer

No. We are not VAT registered. All prices are in GBP and no VAT is added.

Question 7

Can I upgrade later?

Accepted Answer

Yes. You can move from Growth to Scale or Elite at any time and keep your existing configuration and data.

Question 8

Is hosting included?

Accepted Answer

Yes — enterprise hosting and an SSL certificate are included with every plan.

Question 9

Can I request custom development?

Accepted Answer

Yes. Custom feature development is available and is quoted per project; it is included as an option on the Elite plan.

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